Privacy policy
Last updated: August 16, 2026
The Site is operated by RLTMat (“RLTMat”, “we”, “us”, “our”). We provide information about our products and services and make certain features available through the Site. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, or otherwise interact with us.
This policy applies to purchases and interactions made through RLTMat.
Our store is powered by Shopify, which provides our online e-commerce platform and payment processing. Shopify may also collect and process your information as described in their own Privacy Policy.
Information We Collect
We may collect the following information when you shop with us or use our website:
Contact details (name, email, phone number, billing/shipping address)
Payment details (through Shopify's secure checkout system)
Order details (products purchased, returns, refunds)
Account details (if you create an account, such as login information)
Device and usage data (IP address, browser type, site interactions, cookies)
Communications (emails or messages you send us)
How We Use Your Information
We use personal information to:
Process and fulfil your orders
Provide customer support and respond to enquiries
Send order updates and, if you opt in, marketing communications
Improve our website, products, and services
Detect and prevent fraud or security issues
Comply with legal obligations
Sharing Your Information
We only share your information with trusted third parties where necessary, including:
Shopify (our website host and checkout system)
Payment processors and couriers to complete your order
Marketing and analytics providers (e.g. Google Analytics, Meta Ads) if you have consented to cookies/advertising
Legal or regulatory authorities where required by law
We will never sell your personal information.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, show relevant ads, and analyse traffic. You can control or disable cookies in your browser settings, but some features of our website may not function properly without them.
Your Rights
Depending on where you live, you may have the right to:
Access the personal data we hold about you
Request corrections or deletion of your data
Withdraw consent for marketing at any time (via unsubscribe links or by contacting us)
Request portability of your data to another provider
For UK/EU customers: you also have the right to object to certain processing or lodge a complaint with your local Data Protection Authority.
To exercise any of these rights, please contact us at support@rltmat.com
Data Retention and Security
We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. We take steps to protect your data but cannot guarantee absolute security.
International Transfers
As Shopify's servers and some service providers may be located outside your home country, your data may be transferred internationally. If you are shopping with us from the United States, Canada, Australia or New Zealand, please be aware that your data may be transferred to and processed in the United Kingdom and other countries. Shopify uses standard safeguards (such as Standard Contractual Clauses) to protect this information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, our practices, or Shopify's services. The "Last updated" date will always be shown at the top of the page.
Contact Us
If you have questions about this Privacy Policy or how we handle personal data, contact us at: support@rltmat.com